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Post by Harold on Feb 2, 2016 16:39:32 GMT
It is the exhaust headers that are missing, expect delivery late March. They have now despatched the rest of the order so hopefully I can make some progress over the next few weeks  |
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Post by wazzbo on Feb 2, 2016 16:41:19 GMT
I got a pair from silver early last year before the bug bit hard, they are still in the box they came in...
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Post by Harold on Feb 2, 2016 16:45:14 GMT
I saw those Nick but £90 is a bit steep as Dave Silvers are only £50 plus a 4 months waiting period. Although when our customers phone and say to me they can get something for £1.00 somewhere else after I have told them ours are £1.50 and they then tell me the other place haven't got any I say "Ours are only a £1.00 too when we're out of stock" So perhaps Silvers go up to £90 when they have them |
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carlthebandit
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Post by carlthebandit on Feb 2, 2016 20:53:31 GMT
Hi all could you tell me what silver charges for the pattern collector boxes.
Also what would a nos likely cost if I could find one?
Thanks
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Deleted
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Post by Deleted on Feb 2, 2016 22:14:06 GMT
Hi all could you tell me what silver charges for the pattern collector boxes. Also what would a nos likely cost if I could find one? Thanks To my knowledge, pattern 413 / 447 / MC0 collectors cannot be sourced via anyone at present but please someone correct me if I am wrong on this. There have been a good offering of very good used ones on Ebay UK of late but expect to pay around £100 - £200 for USED......NOS ones are now extremely thin on the ground. There is one in the States - from memory it's around 400 USD. My advice is to scour ebay.de and look for a very good used one. If you have the time to search, you could get a very nice one delivered to your door for under £50. |
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Post by hondapartsman on Feb 4, 2016 9:43:27 GMT
I'm pleased to hear that you had your part order sent out in the end, I always assumed that Silvers worked in the same way as my old employers, we used to ask when the order was placed if the customer wanted it sent incomplete or held until complete, and advised it was worth contacting us after a few week if the order was not recieved and that we'd happily send out what we had if one part was holding things up and without extra carriage charge. It seems Silvers operate that way too. It is hard to keep a track of all the orders going on at any one time, I know from my long experience, and sometimes parts do take a very long time to come in on back order. I will always stick up for Silvers, I always got on well with everyone there and David himself is a very genuine person. Even if he didn't want to give me a part time job. Of course I also know from the inside of such thing the problems anyone supplying parts face, even more so for long obsolete models.
It surprises me to hear that pattern collectors are so hard to come by right now, they used that same one on so many models, the customs, even up to the last 450 in Brazil that would think it worthwhile for some factory, probably in China, to be churning out hundreds of them. If Honda had any sense they'd be making them again, but then Honda never had that much sense.
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Post by Harold on Feb 4, 2016 12:21:45 GMT
The truth is HPM it's poor customer service, as you say if someone places an order and one item is out of stock then they should send the items which are in stock, I know that's what we do in my place of work. I would phone the customer and advise them of the items which are unavailable, give them a rough delivery date and then ask them if they want them placed on back order. I appreciate parts can take quite a while to come in, especially if you are importing them from Asia but the balance of the order should have been sent. I just think we have almost come to expect s**t customer service especially in the motorcycle industry and it is seen as the norm now, that doesn't make it right. I actually had to ask them to send me an order which I had paid for 2 months ago.
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Post by Deleted on Feb 4, 2016 13:34:54 GMT
If Honda had any sense they'd be making them again, but then Honda never had that much sense. My take is that Honda have always been a very technological company who always looked forward instead of back. They have appeared (for a great deal of time now) to not embrace and celebrate their classics that actually MADE THEIR NAME - they simply seem to have little interest in their past, not even taking much care to identify past machines correctly and give out the correct information regarding their manufacture date. Suzuki are much better at this - they have a parts support system again for the first Gixxers for example....and recently celebrated its 30th birthday. So I agree on the supply of genuine collector boxes again and the fact that they should look at producing again due to the sheer number of models they were available on......but will they? Doubtful. Also remember they were produced by Sankei - wonder if this company is still in business? |
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Post by Harold on Feb 4, 2016 14:26:16 GMT
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Post by Harold on Feb 4, 2016 14:42:01 GMT
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Post by hondapartsman on Feb 4, 2016 16:30:38 GMT
The truth is HPM it's poor customer service, as you say if someone places an order and one item is out of stock then they should send the items which are in stock, I know that's what we do in my place of work. I would phone the customer and advise them of the items which are unavailable, give them a rough delivery date and then ask them if they want them placed on back order. I appreciate parts can take quite a while to come in, especially if you are importing them from Asia but the balance of the order should have been sent. I just think we have almost come to expect s**t customer service especially in the motorcycle industry and it is seen as the norm now, that doesn't make it right. I actually had to ask them to send me an order which I had paid for 2 months ago. Fair comment. Having worked in the trade all my life I guess I have always given bad customer service so find it easier to make excuses for it? Actually no, I always did my best for people within what I could get away with, companies always having certain policies, a good few times I got my wrist slapped for going to far mind, all part of the game and would explain why I wasn't so popular with the bosses. No system is perfect of course. I really ought not to be in the business of making excuses for the shortcomings of others but I always feel a bit defensive of others doing what I used to do, but yes, the thing always is that you need to try to put yourself in the customers place and understand what they might feel, within reason anyway, and what you would expect in their place. |
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ian
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Post by ian on Feb 4, 2016 21:17:07 GMT
As Abe once said, or was it Dylan, 'you can please some of the people all of the time.......' well, you know the rest. My requirements are the opposite of Harold's - if a parts on order, generally I'd prefer to wait and get a single hit on postage. I placed an order a few weeks ago, and a gasket set came up as being to special order. I didn't add any instructions as I knew nothing would be sent until everything was in & that's what I wanted & expected. I'm just doing an order now, and a dust seal has come up as special order, so I've knocked it off the list as I need this stuff & don't want to wait. I'll put the dust seal on another order sometime, if I remember! Just goes to show, you can please some of the people.........  |
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Post by Deleted on Feb 4, 2016 22:22:21 GMT
The truth is HPM it's poor customer service, as you say if someone places an order and one item is out of stock then they should send the items which are in stock, I know that's what we do in my place of work. I would phone the customer and advise them of the items which are unavailable, give them a rough delivery date and then ask them if they want them placed on back order. I appreciate parts can take quite a while to come in, especially if you are importing them from Asia but the balance of the order should have been sent. I just think we have almost come to expect s**t customer service especially in the motorcycle industry and it is seen as the norm now, that doesn't make it right. I actually had to ask them to send me an order which I had paid for 2 months ago. Fair comment. Having worked in the trade all my life I guess I have always given bad customer service so find it easier to make excuses for it? Actually no, I always did my best for people within what I could get away with, companies always having certain policies, a good few times I got my wrist slapped for going to far mind, all part of the game and would explain why I wasn't so popular with the bosses. No system is perfect of course. I really ought not to be in the business of making excuses for the shortcomings of others but I always feel a bit defensive of others doing what I used to do, but yes, the thing always is that you need to try to put yourself in the customers place and understand what they might feel, within reason anyway, and what you would expect in their place. Just out of interest, can I ask where you work (or worked) as a Honda parts person? |
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