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Post by Graeme on Aug 1, 2020 15:27:27 GMT
This story I am going to tell still infuriates me. Rona fancied a new bike. She liked the look of the KTM, on that I contacted our local Portman Motors who deal in KTM. I googled the website and phoned them, telling the fella that we would be over this Friday as we were both off on a Friday, simple enough i thought. The Friday we drove over to Portman motors for a perusal...the place was shut on a Friday at 13.30pm, all locked up. My mistake i thought. I phoned them the following Thursday to see if they would be open this Friday only to be told that they are closed Friday sat sun and Monday because of the Glasgow Fair. I asked if they had not long reopened because of covid 19 and he laughed and said aye, that's right. I then googled the nearest KTM dealer, Perth came up, so on the Saturday we drove to Perth to see one, this one infact.  The salesman(owner) was busy selling someone a pair of boots, he seen us, couldn't really miss us but made no attempt at contact, not even eye contact. The fella didn't buy the boots but another chappie had walked in and was looking at the big 1290 super duke, next second the two of them were sat in chat with a coffee. I couldn't believe it, were we invisible. We started to walk out and a lass asked us if we needed help, i told her that we had phoned to say we were coming through but the sales chappe didnt seem to be bothered about us (her husband) We took a card and i told her we would email them some questions We did, that was two weeks ago on Sunday, No answer still. On that, I went onto the official KTM website, Saltire in Edinburgh sell them...wow I thought, we have bought stuff from them before, nice company, I emailed them...last Monday...guess what...still waiting on a reply. So KTM, you can take your bikes and do some shoving with them to where that sun dont shine. Rant over. Gee. |
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Post by Deleted on Aug 1, 2020 21:19:18 GMT
Appalling customer service Gee. No wonder a lot of these places go under.
Not bigging up the States as I think the UK is superior in many ways.....but.....that is one of the things the Americans are good at, customer service and sales.
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Post by andy1kenobe on Aug 1, 2020 22:11:53 GMT
Sounds like these places have lost a few grand. Who can afford to do that these days?
The stats guys say that if you receive good service somewhere you will tell 4 people. They then tell 4. And so on. BUT... If you receive bad service, you will tell 10 people and they tell 10 and so on. This was before the days of social media. I used to tell my staff to acknowledge customers, even if you are busy with another. Most people don't mind a 'be with you shortly'. A hard part of business is getting customers through your door.
In these modern times, a great way to get your problem attended to is via social media. ie. twitter and facebook. Forget emails. Usually you will get a standard reply apologising, noting your comments, passing it onto 'whoever' or other such nonsense. Email is internal, social media is very public.
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Post by davefirestorm on Aug 2, 2020 8:56:26 GMT
Similar experience I had at a couple of Renault dealers,foolishly considering a new Megane coupe turned up on a bike to showroom was treated like a fart in a spacemans suit not made welcome/approached by any sales people left in disgust to visit another one few miles away in my less than a year old Kia asked about trade in and salesman looked at my car as if it was a pile of shite pulled a face and said you’ll have to sell THAT elsewhere,traded car in for another Kia ( Bought 5 new Kias great cars great service )
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Post by Graeme on Aug 2, 2020 16:49:45 GMT
Appalling customer service Gee. No wonder a lot of these places go under. Not bigging up the States as I think the UK is superior in many ways.....but.....that is one of the things the Americans are good at, customer service and sales. True Nick, what bothers me is that I have had my own business and if I was off work due to covid 19, I would be working every hour to make up for it. It was the smirk i could feel in his voice "aye that's right" Plus the other clowns that are KTM sales. Will stick to Honda me thinks. Gee. |
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Post by Graeme on Aug 2, 2020 16:52:30 GMT
Sounds like these places have lost a few grand. Who can afford to do that these days? The stats guys say that if you receive good service somewhere you will tell 4 people. They then tell 4. And so on. BUT... If you receive bad service, you will tell 10 people and they tell 10 and so on. This was before the days of social media. I used to tell my staff to acknowledge customers, even if you are busy with another. Most people don't mind a 'be with you shortly'. A hard part of business is getting customers through your door. In these modern times, a great way to get your problem attended to is via social media. ie. twitter and facebook. Forget emails. Usually you will get a standard reply apologising, noting your comments, passing it onto 'whoever' or other such nonsense. Email is internal, social media is very public. Andy1Kenobe wan, I so agree, I have been in sales most of my life, I lived on recommends. I am sure this is not a true indication of CS through out the UK, but 3 dealers, all KTM...they are history in my book and Rona's Gee. |
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Post by Graeme on Aug 2, 2020 16:56:02 GMT
Similar experience I had at a couple of Renault dealers,foolishly considering a new Megane coupe turned up on a bike to showroom was treated like a fart in a spacemans suit not made welcome/approached by any sales people left in disgust to visit another one few miles away in my less than a year old Kia asked about trade in and salesman looked at my car as if it was a pile of shite pulled a face and said you’ll have to sell THAT elsewhere,traded car in for another Kia ( Bought 5 new Kias great cars great service ) That's terrible Davie, but can I say, I sold Renault's for years, I still have my Clio Cup 172 from 2002. I would have kicked that salesman's arse up and down the showroom had he been mine, then straight out the door never to return. Not a fan of Korean cars, cant fault them, but prefer their TV's. Gee |
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Post by davefirestorm on Aug 2, 2020 17:19:10 GMT
I bought 3 Kia Picantos for my first wife and she’s since bought another 3 The Kias outlasted me lol. 😂😂 I swapped a Kuga for a SSangyong mainly as a towing car no problems at all in the Korean cars over the years,retired from caravaning and now have a Honda,you meet the nicest people on/in a Honda 😁😁
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Post by Graeme on Aug 2, 2020 17:38:35 GMT
I bought 3 Kia Picantos for my first wife and she’s since bought another 3 The Kias outlasted me lol. 😂😂 I swapped a Kuga for a SSangyong mainly as a towing car no problems at all in the Korean cars over the years,retired from caravaning and now have a Honda,you meet the nicest people on/in a Honda 😁😁 Aye, Honda people eh! We sold our caravan last night through a serious lack of use, especially lately. Going away to new owners Tuesday...hopefully, because until it rolling doon the drive, its not sold...LOL Gee. |
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Post by davefirestorm on Aug 2, 2020 18:13:02 GMT
Mine went early in lockdown to “ travelers “ 🙀it’s now in Berlin being used as accomadation while they work over there,had some issues regards payment from them😂It’s gone now and I may carry on camping ( make a good film that )
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Post by Deleted on Aug 2, 2020 18:53:43 GMT
Similar experience I had at a couple of Renault dealers,foolishly considering a new Megane coupe turned up on a bike to showroom was treated like a fart in a spacemans suit not made welcome/approached by any sales people left in disgust to visit another one few miles away in my less than a year old Kia asked about trade in and salesman looked at my car as if it was a pile of shite pulled a face and said you’ll have to sell THAT elsewhere,traded car in for another Kia ( Bought 5 new Kias great cars great service ) And the funny thing is, the KIA is probably the better car these days, certainly reliability wise. |
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